Asked Questions (FAQ)

Frequently asked questions

Get quick answers about shopping with GOLDENYX LLC. We ship exclusively inside the United States. If you need personal assistance, please use the details below or visit our contact page.

General

1. What does GOLDENYX LLC sell?
GOLDENYX LLC offers beautiful home accents. You can find everything from ceramic vases and scented candles to decorative throw pillows and canvas wall art prints.

2. Where is GOLDENYX LLC located?
We are based in Kalispell, MT. Our mailing address is 1001 S Main St, Ste 500, Kalispell, MT 59901.

3. How can I contact you?
Call 386-152-940 or email tientran2401.amz@gmail.com. You can also send a message through our contact page.

Orders & shipping

4. How do I place an order?
Add your items to your cart. Complete checkout with a United States shipping address. You can pay using Apple Pay, Google Pay, or Amazon Pay when these options appear.

5. Do you ship internationally?
No. We only ship to addresses within the United States.

6. How long does shipping take?
Most orders arrive in 3–7 business days after they leave our warehouse. Shipping time depends on your location.

7. Can I track my order?
Yes. Once your order ships, we email you a tracking number so you can follow your package.

8. Can I cancel an order after I place it?
If your order has not shipped, contact us within 24 hours. We will try to cancel it for you. If it is already in transit, please use the return process.

Payments

9. What payment methods do you accept?
We accept Cards, including Visa and MasterCard. We also accept Apple Pay, Google Pay, and Amazon Pay. See our payment methods page for complete details.

10. How do Apple Pay and Google Pay work?
Choose Apple Pay or Google Pay at checkout. Confirm using Face ID, Touch ID, a device passcode, or your Google account prompt. If a method does not appear, try a different browser or device.

11. How does Amazon Pay work?
Pay with Amazon Pay using your Amazon account. For assistance after ordering, use the store Order ID we send you. This is not a marketplace order number.

Returns

12. What is your return policy?
You can return unused items in their original packaging within 30 days. Please ensure items are in their original condition. Read the full refund and return policy before shipping anything back.

13. How do I start a return?
Email tientran2401.amz@gmail.com with your order number and the items you wish to return. We will confirm the next steps. You pay return shipping unless we sent the wrong item or it arrived damaged.

14. When will I receive my refund?
After we inspect the returned item, we refund the original payment method. This usually happens within 5–7 business days of accepting the item.

Products

Ceramic Vases

15. How do I care for ceramic vases?
Dust your vase with a soft, dry cloth to keep it clean. Avoid harsh scrubbing or soaking to maintain the finish. Shop Ceramic Vases.

Scented Candles

16. How do I care for scented candles?
Keep scented candles away from direct sunlight and drafts. For the best results, avoid touching the wax surface. Allow them to burn down naturally. Shop Scented Candles.

Table Centerpieces

17. How do I care for table centerpieces?
Wipe centerpieces with a dry cloth to remove dust. If they are ceramic, avoid harsh chemicals. Keep them away from high heat sources. Shop Table Centerpieces.

Decorative Throw Pillows

18. How do I care for decorative throw pillows?
Spot clean any spills gently with a mild soap and water. If spot cleaning is not enough, machine wash them on a gentle cycle per the care label. Shop Throw Pillows.

Wall Art Prints

19. How do I care for canvas wall art?
Dust your prints gently with a soft brush. Avoid hanging them in direct, intense sunlight, which can fade the colors over time. Shop Wall Art Prints.

Still looking for assistance? Visit our contact page or call 386-152-940 and email tientran2401.amz@gmail.com. We are happy to help you.